Refund and Return Policy

Not satisfied? Our Exchange and Return Policy will help you.

Here, we want satisfied customers. We want our products to create a feeling of general happiness upon arrival, so you’ll keep coming back.

If for any reason you’re disappointed with your purchase, we’ll do our best to resolve your issue by following a few simple exchange or return rules.

Above all, we value our customer satisfaction. We understand and support everyone’s right to cancel, exchange, and return the purchased product, as well as request a refund. For this reason, we developed our Exchange or Return Policy based on the CDC – Consumer Defense Code.

 

Under what circumstances do we offer exchanges or returns:

Purchase remorse:

When the customer purchased the wrong product, the product did not fit, or if the customer no longer wants the product?

Manufacturing problems:

The product showed any manufacturing defect after use.

Order arrived with a defect:

When the product is incorrect, was damaged by the shipping company, or has some other defect.

Exchange for size:

It was I sent a different size than the one ordered, or it didn’t fit the customer.

 

Deadlines to request an Exchange or Refund: 

Regret of purchase – 7 days 

Manufacturing problems – maximum period of 30 days

Order arrived with a defect – 7 days 

Exchange for a different size – 7 days 

 

Shipping costs for exchanges and returns

No costs! No shipping charges will be applied to the customer for the return of products in the process of exchange and return.

 

Refund Methods for the amount paid for the order

Credit card refund – this refund may appear in up to two invoices after the return is completed by the payment gateway.

TED – Transfer to the customer’s account that can be made within 10 business days after confirmation of the return. THE TRANSFER CANNOT BE MADE TO A THIRD PARTY ACCOUNT.

Exchange Cases:

What customers need to do:

Send an email to sac@poloscollection.site and in the body of the email, state:

  1. Product name;
  2. Order number;
  3. Email registered at time of purchase;
  4. Reason for exchange;
  5. Customer request;
  6. Video/Photo proving the reason for exchange;

 

Example of how to send your email:

  1. Product name: Leather Jacket;
  2. Order number: #12345;
  3. Email registered at time of purchase: youremail@example.com;
  4. Reason for exchange: The size S leather jacket is too small. fair;
  5. Customer Request: I would like to exchange for a size M;
  6. Video/Photo:  Please send a video or photo attached showing the size of the leather jacket;

Once you have submitted the information above, we will review your request and then:

  • A return label will be generated and sent for the customer to send the product to our address at no cost.
  • The customer will be responsible for packaging the product, affixing the label to the back of the package, and sending the product within 7 days.
  • When the product arrives at our address, we will send the new product as requested by the customer, and the tracking code for the new product will be sent by email.

 

In case of Repentance:

What customers need to do:

Send an email to sac@poloscollection.site and in the body of the email, provide:

  1. Product name;
  2. Order number;
  3. Email address registered for purchase;</s
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  4. Customer Request;

 

Example of how to send your email:

  1. Product Name: Leather Jacket;
  2. Order Number: #12345;
  3. Email registered for purchase: youremail@example.com;
  4. Customer Request: I regret my purchase and would like to return the product and receive my money back;

Once you have submitted the information above, we will review your request and then:

  • A return label will be generated and sent via email for the customer to send the product to our address at no cost.
  • The customer will be responsible for packaging the product, affixing the label to the back of the package, and shipping the product within 7 days.
  • When the product arrives at our address, we will refund the amount paid for the order according to your payment method and will notify you by email.

 

In case of Defect/Manufacturing Problems:

What customers need to do:

Send an email to sac@poloscollection.site and in the body of the email, state:

  1. Product name;
  2. Order number;
  3. Email registered at the time of purchase;
  4. Product defect;
  5. Customer request;
  6. Video/photo proving the product defect;

Example of how to send your email:

  1. Product name: Leather Jacket;
  2. Order number: #12345;
  3. Email registered at Purchase: youremail@example.com;
  4. Product Defect: The leather jacket arrived with a hole;
  5. Customer Request: I would like to request a refund;
  6. Video/Photo: Send a video or photo as an attachment showing the defect;

Once you have submitted the information above, we will review your request and then:

  • A return label will be generated and sent via email for the customer to send the product to our address at no cost.
  • The customer will be responsible for packaging the product, affixing the label to the back of the package, and shipping the product within 7 days.
  • When the product arrives at our address:
    • If the request is for a refund: We will issue the refund of the amount paid for the order according to your payment method and we will inform you by email.
    • If the request is for an exchange/replacement: Iwill send the new product as requested by the customer and the tracking code for the new product will be sent by email.