Refund Policy

Our store’s policy on refunds and reshipments for products purchased from us aims to provide customers with security and peace of mind!

We refund the amount paid for the order in the following situations:

Under what circumstances do we offer refunds:

 

1. Cancelled the purchase before shipping

2. Order arrived defective

3. Purchase regret

4. Product broken due to manufacturing defect.

 

Term for regret, defect:

7 days according to the Consumer Code.

Term for requesting manufacturing defects:

 Maximum period of 30 days.

 

Refund methods for the amount paid for the order:

  • Credit card refund – This refund may appear in up to two invoices after the return is completed through the payment gateway.
  • TED – Transfer to the customer’s account that can be made in up to 10 days. working days after confirmation of the return. THE TRANSFER CANNOT BE MADE TO A THIRD PARTY’S ACCOUNT.
  • PIX – Transfer via PIX key linked to our customer’s bank account. We will not make transfers to third parties.

 

 

Cases of Purchase Regret before order shipping:

What customers need to do:

Send an email to sac@poloscollection.site and in the body of the email inform:

  1. Reason for Refund;
  2. Order Number order;
  3. Email registered for purchase;

Example of how to send your email:

  1. Reason for Refund: Purchase cancellation;
  2. Order number: #12345;
  3. Email registered for purchase: youremail@example.com;

Once this is done, we will review your request and then refund the amount paid for the order according to your payment method and send you a refund confirmation email.

 

In case of purchase regret after arrival the order:

What customers need to do:

Send an email tosac@outletunderbrasil.com and in the body of the email, provide:

  1. Product name;
  2. Order number;
  3. Email registered at the time of purchase;
  4. Customer request;

 

Example of how to submit your Email:

  1. Product Name: Leather Jacket;
  2. Order Number: #12345;
  3. Email Address Registered for Purchase: youremail@example.com;
  4. Customer Request: I regret my purchase and would like to return the product and receive my money back;

Once you have submitted the information above, we will review your request and then:

  • A return label will be generated and sent via email for the customer to send the product to our address free of charge.
  • The customer will be responsible for packaging the product, affixing the label to the back of the package, and shipping the product within 7 days.
  • When the product arrives at our address, we will refund the amount paid for the order according to your payment method and will inform you by email.

 

In case of defect:

What customers need to do:

Send an email to sac@outletunderbrasil.com and in the body of the email inform:

  1. Product name;
  2. Order number;
  3. Email registered with purchase;
  4. Product Defect;
  5. Customer Request;
  6. Video/Photo proving the product defect;

Example of how to send your email:

  1. Product Name: Leather Jacket;
  2. Order Number: #12345;
  3. Email registered for purchase: youremail@example.com;
  4. Product Defect: The leather jacket arrived with a hole;
  5. Customer Request: I would like to request the refund;</l
    i>
  6. Video/Photo:Send an attached video or photo showing the defect;

Once you’ve submitted the above information, we will review your request and then:

  • A return label will be generated and sent via email for the customer to send the product to our address free of charge.
  • The customer will be responsible for packaging the product, affixing the label to the back of the package, and sending the product within 7 days.
  • When the product arrives at our address:
    • If the request is for a refund: We will refund the amount paid for the order according to your payment method and will notify you by email.
    • If the request is for an exchange/replacement: We will send the new product as requested by the customer, and the tracking code for the new product will be sent. by email