1. WHAT ARE THE PAYMENT METHODS?
We accept all major credit cards (Visa, Mastercard, Elo, American Express, Discover, Diners Club). We also accept Boleto and PIX as payment methods through one of the best and most secure payment platforms, Appmax.
2. HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all your information is entered on a secure SSL page. Your information is encrypted with SSL and sent directly to the credit card company’s network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE FEES TO PAY BECAUSE YOUR FACTORIES ARE OVERSEAS?
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY SHIPPING ADDRESS, CAN I?
All of our deliveries are made after confirming all the details you provided at checkout. If you want to change something, due to a change of address or any other reason, please contact us immediately to request the change. Our email address is sac@poloscollection.site
5. EVEN AFTER THE ORDER HAS BEEN SHIPPED, CAN I CHANGE IT?
Please be informed that your shipping address cannot be revised after the order has been processed or shipped. Please update your shipping address to your current address for future orders.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
The delivery time is based on the shipping option you chose.After your order is shipped, we will email you your tracking number and tracking website (the one you provided with your order). The order processing and shipping time will be 3 to 5 business days. After this period, the tracking code will be sent to the email address you provided during registration for real-time tracking.We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
If something is still missing, please contact us immediately at sac@poloscollection.site
8. WHAT IS THE DELIVERY TIME?
The delivery time for products with our “Free Shipping” with a fixed cost of R$0.00 takes 15 to 35 days after the posting date.
We send the tracking code within 3 to 5 business days after payment confirmation to the email address registered at the time of purchase.
Some products take a long time in Curitiba due to inspections by the Federal Revenue Service, which checks all packages entering Brazil. Since they are overloaded, this sometimes significantly delays deliveries. You’ll have to wait for delivery, but don’t worry, your item will arrive.
We work with suppliers in Asia. When ordering more than one item, you may receive more than one tracking code, and shipping may occur on different dates.
If you still have any questions, we’d be happy to help. Please contact us:
